Shipping Policy

HOLDCLIP partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS. These partners work with local couriers, enabling us to ship directly to your door and offer flat-rate worldwide shipping.

You will be charged at the time of your order. All payments are subject to verification and approval before shipping and may take several days to process. To help combat credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

**Shipping Process**

We require between 2-5 working days on average to fulfill your order and transport it to our carrier’s sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.

We ship only on business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partners’ locations.

**Tracking**

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

**Deliveries**

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. Here are our estimated shipping times for your reference:

– **Location:** Estimated Shipping Time
– **United States:** 7-14 Business days
– **Canada, Europe:** 10-14 Business days
– **Australia, New Zealand:** 10-21 Business days
– **Mexico, Central America, South America:** 15-30 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.*

While we will do all that we can to ensure your order is delivered on time, HOLDCLIP cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., which may cause delays beyond our original delivery estimates.

**Duties, Taxes, and Other Fees**

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient. HOLDCLIP has no control over these charges, nor can HOLDCLIP predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.

**Lost/Stolen/Damaged Packages**

HOLDCLIP is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

*Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported promptly.*

**Wrong Address Disclaimer**

It is the buyer’s responsibility to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

**Feedback**

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@holdclip.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

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Feel free to make any further modifications to fit your specific needs!

Return Policy

HOLDCLIP accepts returns or exchanges for items purchased from our website within 30 days of the purchase date under the following conditions:

1. There are no visible signs of damage.
2. All original packaging is intact.
3. Any sign of damage may compromise the HOLDCLIP guarantee.

Items cannot be returned or exchanged after 30 days from the date of purchase.

Certain types of goods are exempt from being returned. We do not accept returns on intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact support@holdclip.store with your order number and reason for the return or exchange. We will handle your request in accordance with the rules stated on this page.

Exchanges (if applicable)

For exchanges, please contact support@holdclip.store with your order number and reason for the exchange. We will manage your request based on the conditions outlined in this policy.

Return Shipping (if applicable)

You are responsible for paying your own shipping costs for returning your item.

If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification about the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

Refund processing time between financial institutions may vary (2-3 days is typical). If you still have not received your refund after this period, please contact us at support@holdclip.store, and we will investigate the matter further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team at support@holdclip.store within 48 hours of receiving the item. We may not be able to honor claims submitted outside this time frame. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We value your feedback, questions, or any concerns. Please email us at support@holdclip.store to let us know how we are doing. Your feedback is important to us, and we are always striving to improve.