Refund policy
At HOLDCLIP, we value our customers and want you to love your purchases without the worry of being stuck with an item you don’t like. We understand the challenges of online shopping and strive to provide exceptional service, ensuring a satisfying experience every time you shop with us.
Return Policy
HOLDCLIP accepts returns or exchanges for items purchased from our website within 30 days of the purchase date under the following conditions:
- There are no visible signs of damage.
- All original packaging is intact.
- Any sign of damage may compromise the HOLDCLIP guarantee.
Items cannot be returned or exchanged after 30 days from the date of purchase.
Certain types of goods are exempt from being returned. We do not accept returns on intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact support@holdclip.store with your order number and reason for the return or exchange. We will handle your request in accordance with the rules stated on this page.
Exchanges (if applicable)
For exchanges, please contact support@holdclip.store with your order number and reason for the exchange. We will manage your request based on the conditions outlined in this policy.
Return Shipping (if applicable)
You are responsible for paying your own shipping costs for returning your item.
If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification about the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
Refund processing time between financial institutions may vary (2-3 days is typical). If you still have not received your refund after this period, please contact us at support@holdclip.store, and we will investigate the matter further.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team at support@holdclip.store within 48 hours of receiving the item. We may not be able to honor claims submitted outside this time frame. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We value your feedback, questions, or any concerns. Please email us at support@holdclip.store to let us know how we are doing. Your feedback is important to us, and we are always striving to improve.
Return Policy
Nue Cup will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the Nue Cup guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact hello@thenuecup.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Exchanges (if applicable)
For all returns of exchanges please contact hello@thenuecup.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at hello@thenuecup.com and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team hello@thenuecup.com
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@thenuecup.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.